Des Traynor
Co-founder and chief strategy officer of Intercom; writes and speaks about product strategy, customer support and, lately, what AI does to both.
Getting Real by 37signals
The number one book I recommend any entrepreneur to read is Getting Real by Basecamp, named 37 Signals when they published. It is probably the most inspiring book on business I’ve ever read, and it made me realise that small teams can build huge successes.
on intercom.com · 18 Nov 2016 · Report
It’s Not How Good You Are by Paul Arden
For example, when I was starting my career, I definitely took a lot of much-needed motivation from Paul Aarden’s It’s Not How Good You Are, which Eoghan had given me a copy of.
on intercom.com · 18 Nov 2016 · Report
Managing Humans by Michael Lopp
For example Managing Humans by Rands (Michael Lopp) is a great book on management.
on intercom.com · 18 Nov 2016 · Report
Revising Prose by Richard Lanham
I’d also recommend Revising Prose by Richard Lanham. I’ve rarely met a great CEO or founder who isn’t also a great writer.
on intercom.com · 18 Nov 2016 · Report
The Innovator's Dilemma by Clayton Christensen
A decade later I took a lot of inspiration from The Innovator’s Dilemma for a similar reason – we were about to embark on this crazy Intercom thing and I needed to believe it was possible.
on intercom.com · 18 Nov 2016 · Report
The Secrets of Consulting by Gerald Weinberg
A more left of field one would be The Secrets of Consulting by Gerry Weinberg. It’s not on many “Top 10 books for entrepreneurs” lists, but on an abstract level, consulting explains a lot of things, like interpersonal dynamics, and how larger companies can easily go off track.
on intercom.com · 18 Nov 2016 · Report
Everything Des Traynor recommends — not just books — on rcmnd →